Shop FAQ's

What is the best way to contact Oh So Simple Creations?

The best way to contact us is via email at;

Please allow up to 3 business days for a response.

The address that my order is being sent to is incorrect! 

It is asked that as a customer, you be sure (and double check), that all of your information you've entered is correct when checking out.  

Can I cancel or add to my order once my order has been placed?

Unfortunately this is unable to be done. All orders begin processing as soon as possible after they have been placed, it is best to review your purchase before pressing "Check Out".

Do you accept returns, refunds, or exchanges?

Based on the nature of our products, Oh So Simple Creations does not accept returns, refunds, or exchanges on placed orders. All products are quality checked (and double checked) before they are shipped.  If something arrives damaged however, please contact us at and further options will be discussed. 

Who is responsible for customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

How do I place an order if I don't live in Canada or the US?

Currently, if you are wishing to place an order and do not live in Canada or the US, please send me a message on Etsy (Oh So Simple Creations), or an email at 

Please be sure to list what products you would like, so I can set up a custom order for you!

Your question wasn't answered?

Feel free to email us at for further answers, if a question you had wasn't answered!


Placing an order with Oh So Simple Creations confirms that all of the details of the order you have placed are correct. This also means, that you, as a customer, agree and accept Oh So Simple Creation's store terms and policies mentioned for all products.